Terms and Conditions

Welcome to Agogo Fresh

These Terms and Conditions govern your use of the Agogo Fresh website. It is important that you go through the policies and understand them before registration.

This set of Terms and Conditions will help you understand how Agogo Fresh operates and ensures that we serve you fairly and properly. Only registered customers are able to place orders through Agogo Fresh. Guest shoppers may only browse but cannot place orders.

Introduction

These Terms and Conditions apply to any orders and purchases made on Agogo Fresh. Agogo Fresh reserves the right to amend/update this Terms and Conditions at its sole discretion without notice to the Customer.

Registration and Passwords

Registration provides a unique identification for each shopper, and helps us trace all orders in cases where there are queries or problems.

Registration is simple and done only by an individual shopper. The shopper must provide a unique email and password. The email and password will be required for login to Agogo Fresh.

Customer must ensure that all details provided during registration or any other time are correct and complete.

You will be asked to provide a Password upon registration, this Password must be kept confidential and must not be disclosed or shared with anyone. You will be responsible for any purchases and activities that are submitted under this Password.

Agogo Fresh reserves the right to refuse, suspend or terminate account immediately at our discretion and not limited to following: -

Dormant Customers
Accounts of customers that we suspect have been compromised or used in breach of this Terms and Conditions

Use of the Website

You may not use Agogo Fresh for any of the following purposes:

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
Gaining unauthorised access to other computer systems
Interfering with any other person's use of the website
Interfering or disrupting networks or web sites connected to the website
Making, transmitting or storing electronic copies of materials protected by copyright without the permission of Agogo Fresh.

Promotion Terms & Conditions

In the event of suspected fraud or misuse, Agogo Fresh reserves the right to reject or cancel the use of a promo code. We also reserve the right to charge you partially or in full the value of the benefit received, using your order payment method, without further notice.

Pricing and Product Information

Whilst every effort is made to fulfil orders in terms of price, details and size through the Agogo Fresh website, Agogo Fresh expressly reserves the right to vary the price and other details of the Products without notice. Fresh produce may vary from photo as fresh, natural products are never identical even when they are from the same variety and supplier. As much as Agogo Fresh tries to reflect the actual Product size, details and price, Agogo Fresh is not liable for situation when they differ from the actual Product.

In circumstances where some Products size and packaging differ from the description found on Agogo Fresh, Agogo Fresh expressly reserves the right to provide the nearest size/packaging for the Product at the nearest price.

In the event of any price differentials between the online order billing and the final bill whether arising from substitutions, daily price changes, out-of-stock Products, special price, mislabelling or mispricing etc, Agogo Fresh reserves the right to adjust the final bill after the online bill is presented/conveyed to the Customer and such adjustment shall be final.

Agogo Fresh has made every effort to display the colours of our Products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Agogo Fresh shall not be liable to any Customer/person for any loss, damage incurred or inconvenience suffered in the event Agogo Fresh declines to fulfil an order for whatever reason including but not limited to an unforeseen circumstance (e.g. lack of availability, quantity or specification etc) as the case may be.

Product Unavailability

In situations of stock unavailability for any item(s) in an Order placed with Agogo Fresh, Agogo Fresh reserves the right to process the other items listed in the Order. This is because, at Agogo Fresh, we work towards bringing you a wholesome online experience. If any item you have ordered is not in this confirmation, it is with much regret to inform you that it is unavailable. Special offers are valid while stock last. Traders are not allowed. Agogo Fresh reserves the right to reject, and/or limit quantities on any orders received.

Refunds

Return/Refund Policy

For Incorrect item received, please email Agogo Fresh at cs@agogofresh.com within the same working days of receiving the item(s) and Agogo Fresh will process an exchange for the incorrect item immediately. Do indicate in the email with relevant pictures of the item.

Delivery/Order Amendment

Agogo Fresh will only deliver your order to the front door at the stated delivery address. In an event where Agogo Fresh has been notified to leave your order on your doorstep, Agogo Fresh shall not be liable for any consequential, indirect or special damages or loss of whatever descriptions.

If there are any changes in the delivery address / contact details made between submission of order and delivery date, customers are to update Agogo Fresh at least 24 hours prior to delivery. Should delay of delivery date and time be required in less than 24 hours, the order will be subjected to a surcharge of $10.

No amendment to an order is allowed once order is processed.

Order Cancellation

The Customer may cancel the order at no charge if the notice given is at least 48 hours prior to the delivery date.

Limitation of Liabilities

Agogo Fresh shall not liable for any consequential, indirect or special damages or loss of whatever descriptions. To the extent that Agogo Fresh is liable in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or or non-compliance of the Product or any other breach of Agogo Fresh's obligations hereunder, such liability shall not in any event exceed an amount equivalent to the price of the Product(s).

Both Agogo Fresh and the delivery company will not be held responsible for any damages or loss of Products after delivery. The Customer shall not use the Product in any manner and/or for any purpose for which they are unsuited for and shall be responsible for using all necessary skill and care in handling and using the Product. The Customer expressly agrees that Agogo Fresh assumes no obligation or liability for any advice or information given with the Products and Agogo Fresh assumes no responsibility for any inaccuracy or misstatement of any such information. The Customer assumes all risks connected with the use and storage of the Product.

Customer unreservedly acknowledges and agrees that he/she assumes all risk in connection with the use of this site. Agogo Fresh shall not be liable for any direct, indirect, consequential or punitive damage or loss of profits or loss of revenue however arising from the use of, access to the site. Without limitation to the foregoing:

This site and all information contained herein is provided on a "as is" without any implied or express warranty including of any implied warranty as to title, quality, merchantability, fitness for purpose, or non-infringement. Before acting on the information found on Agogo Fresh website, you may wish to confirm the facts that are important to your decision making. Product information on our website may be different from information on the products for a variety of reasons including such things as manufacturers’ updates and changes. Agogo Fresh reserves the right to change or update information on any product at any time without prior notice.

To the fullest extent permitted by law, Agogo Fresh shall not be liable for any error or omission in the content of the site including any damage or injury arising out of or in connection with any access or use of the site whether such damage/injury is caused by failure of performance, error, omission, defect, delay in operation, computer virus, theft etc.

Colours

Agogo Fresh take great care to accurately display the colours of our products that appear on its website. However, we cannot guarantee that your monitor’s display of any colour will be as accurate as the actual product colour.

Third Party Sites

There may be occasions when materials on or of third Parties are provided on Agogo Fresh website. Agogo Fresh is not responsible for the content and activities of any third party site linked from and beyond Agogo Fresh site. Your visit or use of any third party site linked from Agogo Fresh is entirely at your own risk.

Promotional Code

Promotional codes are valid for a limited or specified period only and Agogo Fresh reserves the right to modify, cancel or discontinue them at any time on the Agogo Fresh website, without any notice. Promotional codes are not transferable and not redeemable for cash. Each promotional code has its own qualifying terms. It is void where prohibited by law. All offers are subject to availability and while stock lasts.

The general terms and conditions for all promotions are as follows:

Promo code cannot be used with any other available promo codes. Agogo Fresh reserves the right to reject any order that has violated this.
Using a promo code discount in conjunction with other free gift promotions may alter the minimum amount criteria for it.
Please check your cart to ensure promo code discount is applied and review your order carefully before checkout.
Discount, vouchers and privileges are not exchangeable for cash, kind or other goods and services.
All prices listed are in Singapore Dollars.
Delivery date and time are subjected to availability.
Delivery service is only available in the main island of Singapore. It is not available to Jurong Island and any of the outlying islands.
Customers who wish to have their purchases left outside the home, Agogo Fresh shall not be liable for any damage or missing items.
For all normal orders, there is a cancellation charge of $20 (incl. GST). For all bulk orders, there is a cancellation charge of $30 (incl. GST).
Agogo Fresh reserves the rights to vary/amend the privileges or terms and conditions of all promotions without prior notice.
For any enquiries, please submit your feedback via the contact form

Agogo Fresh shall not be liable to any Customer for any financial loss arising out of the refusal, cancellation or withdrawal of any order for any reason.

Governing Law and Jurisdiction

These Terms and Conditions shall be construed in accordance with the applicable laws of Singapore. Both the Customer and Agogo Fresh irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Singapore.

Termination

If you violate any of these Terms and Conditions, your permission to use the Website may be suspended or revoked, and we reserve the right to suspend or terminate your access to, and use of, the Website at any time.

Miscellaneous

No orders via phone or email will be accepted, all customers have to register for an account and submit their orders online via the website.

Agogo Fresh cannot be held responsible for any inaccuracy or omission. Agogo Fresh will attempt its best to fulfil orders placed by shoppers. In the event that an ordered Product is not available, Agogo Fresh reserves the right not to replace it with a similar item of equivalent value.

Customers have to report on any order discrepancies/dissatisfaction within 7 days from receipt of order. All Products leaving our distribution centre have been checked for quality and accurate quantity. However, we will put up a refund request for items that are not satisfactory and/or for any order discrepancies. For returning of such products and refund purposes, please submit your feedback via the contact form.

Others

Tokens of appreciation are strictly non-transferable and exchangeable for cash or credit. Content of the token shall be informed to the selected participants only. No participant will have chance to receive the token more than one time even if the poll category changes. Participant who received a token before shall not be entitled for lucky draw of the next poll.

Agogo Fresh reserves the right to change any terms of this contest without prior notice and substitute any token with one of a similar value.

Agogo Fresh shall not be liable for any loss of chance arising from any defect, malfunction or failure of any telephone network / lines, computer systems, servers, computer equipment, software used in connection with the website.